App for Collision Damage

Frequently Asked Questions

Let us put your mind at ease.

No. Minnesota car insurance laws state specifically that the customer gets to choose their own shop. We look at it this way: if you have an accident, either you or your insurer must make a good decision. If you're certain where you want your vehicle fixed and have conveyed that desire to the insurer, then legally, the insurer should accept your choice. If you’re not certain, the insurer wants you to be happy with the convenience and quality of your repairs, so they will help you pick from their network of selected auto body facilities. Remember, they do want you to be satisfied, but you have the legal right to choose who repairs your vehicle.

We don't want anyone driving around in an unsafe vehicle, and neither does your insurance company. Most insurance policies cover vehicle towing to avoid additional damage and to make sure no one is driving around in an unsafe car. Vehicles with front-end damage can lose critical engine and transmission fluids, damaging the engine and leaving you stranded in the middle of nowhere. We offer a 24/7 towing solution so you can get your vehicle to our shop when you need to.

No. Now is the time to consider who you would like to repair your car. An insurance agent can be very helpful at this time and worth every nickel you pay for their guidance. If not, consider friends, coworkers, neighbors, mechanics, dealers, or other people you know who could help. However, collecting everyone's estimate opinion can be very confusing and nonproductive. If you need to find a great place to fix your car, just call us even if you’re not in our neighborhood. We'll refer you to the best auto care in your area.

Previously, the condition of parts used in collision repair wasn’t regulated. Technicians would install new, name brand parts in old vehicles without a second thought. When the electronic age of estimating took hold and data could be collected, insurers found out that new Original Equipment Parts (OEM) were used too often on older cars when “like kind and quality” (LKQ) would do the job adequately for less. Your insurance policy most likely promises to restore your vehicle to its original state or better. They are not obligated to use new OEM parts on a five-year-old car, and sometimes, an aftermarket part is the best solution. Minnesota law requires customer permission to do so.

Trust between you and your auto body repairer is critical so you can know you are paying for the best collision damage solution. Five-year-old salvaged parts (LKQ) can be rust-challenged in Minnesota, and a new part from an aftermarket supplier may be the best avenue for you. It is a decision best made by knowledgeable repairers—like Cottage Grove Auto & Collision—because we know what fits and what doesn't. Our concerns run deep. We care.


Contact Cottage Grove Auto & Collision to get more of your questions answered.

WHAT OUR CLIENTS ARE SAYING...

  • Tim, Dennis and I would like to thank you for the service you gave us last week. You went over and beyond with what we needed done. You not only fixed my side mirror but fixed the back wiper, cleaned the inside and outside of my car! Oh, and filled the wash container and gave us the remainder of the washing solution. We have already spread the word of the wonderful service and kindness that we received. We....[+]
    – Dennis and Linda Knorr
  • Another vehicle backed into mine and I needed to replace the front bumper on my Ford Fusion. The repair was covered by Progressive. This place collaborated with Progressive and things went really smoothly. Jason knows the stuff and he fixed me with authentic parts. The bill was also very reasonable. They even vacuumed and washed my vehicle. I would definitely come here first for any future accidents.
    – Bolei Di
  • Great service!
    – Wayne Butt
  • Great Services. Nice new facility. Great location.
    – Bill Gramer
  • I hit a deer on 61 and did $11,000 worth of damage to my 2016 Kia. They did a wonderful job on my car and I couldn’t be happier! They even cleaned the inside of my car. Thank you!
    – Brenda Devereaux
  • We want to thank you for the great job of repairing our car.
    – Bev and Bud Gross
  • They go above and beyond.
    – Dave Jones
  • Cottage Grove Auto & Collision made my auto hail damage repair (believe it or not) enjoyable! When I picked up my car it had been cleaned inside and out, had all fluids topped off, and they even adjusted the tire pressure and inspected my windshield wipers for wear! Also, the work was done fast (3 days) and very professionally. Thanks, Matt!
    – Randy Schlueter
  • This was the best auto body experience I've ever had. I was rear-ended in a parking lot and needed to have my bumper replaced or repaired. I drove into Cottage Grove Auto & Collision and got an estimate and quote on the spot. Once I scheduled my appointment to get it repaired, they completed the job in less than a day and even gave me a ride to and from work. The finished job looked better than new and to....[+]
    – Jay Brecke
  • Friendly staff and fast service. Good at communicating timeframes and when it’s possibly due. My car actually got done earlier than they thought.
    – Seth Robinson
  • Jason and the guys went above and beyond when I left them with my car. Not only did they fix the damage to the outside, but they also washed it and cleaned the inside, leaving it spotless. If you leave your car with them, you can trust that it is in good hands. We'll definitely be back next time I need any work done to my car.
    – John King
  • Great company to work with! I would recommend this company to anyone!
    – Ana Druszczak
  • They delivered when they said they would. They called weekly to update on the progress and they went the distance when they needed to replace aftermarket parts that were damaged. It was a quick, pleasant experience and I would definitely recommend them to others. Thanks guys!
    – Lori McEachen
  • Very impressed! I was rear-ended and needed new back bumpers. Progressive Insurance recommended them, and I’m glad they did. They were very professional, quick, and did a great job! The car wash and interior cleaning was a very nice surprise! Thank you! I would highly recommend!
    – Christopher Neff
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